Refund Policy
REFUNDS
You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Website and only in the event of any of the following circumstances:
- your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;
- us cancelling your Order due to (A) your delivery location falling outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or
- you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
- OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.
- All refunds will be transferred from Noshgourmetfoods back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy.
- In case of payment at the time of delivery, you will not be required to pay for:
- Orders where the packaging has been tampered or damaged or spilled by us;
- wrong Order being delivered; or
- to the extent of the value of the item/s, missing from your Order at the time of delivery.
- You shall be entitled to return the product in following cases:
- wrong Order being delivered
- item substantially damaged or deteriorated in quality
You can return the product to our delivery partner at the time of receipt of product. Alternatively, you can return the product by contacting us for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.