Refund policy

Cancellations

Orders cannot be cancelled once the order has been placed.

If any product in your Order becomes unavailable after it has been placed, we will contact you using the details provided at checkout. You may choose to cancel the affected Order, and any eligible refund will be processed in accordance with this policy.

Nosh Gourmet Foods reserves the right to cancel an Order under the following circumstances:

The delivery address is outside our serviceable area.

We are unable to contact you to confirm the Order.

We are unable to complete the delivery due to incorrect or incomplete delivery information.

One or more products in your Order are unavailable.

Delivery cannot be completed due to circumstances beyond our reasonable control, including restricted access to the delivery location, law and order situations, natural disasters, or government restrictions.

Refunds

(a) Refund Eligibility

Refunds are applicable only for prepaid Orders and only under the following circumstances:

Your Order is delivered with tampered, damaged, or leaking packaging, and you refuse to accept the delivery.

We cancel your Order because your delivery location is outside our serviceable area or we are unable to contact you to confirm the Order.

All claims for damaged, missing, incorrect, or defective products must be reported within 24 hours of delivery and supported by clear photographs and a continuous unboxing video recorded from the moment the sealed package is opened until all contents are clearly visible. Claims submitted without an unboxing video may not be eligible for a refund, replacement, or exchange.

Orders placed using Partial Cash on Delivery (Partial COD) are not eligible for monetary refunds. Where a claim is approved, customers will receive either a replacement product or store credit, at the sole discretion of Nosh Gourmet Foods.

(b) Chocolate Melting Disclaimer

Chocolate and other heat-sensitive products may soften or melt during transit due to weather conditions. While we take every precaution in packaging these products, Nosh Gourmet Foods is not responsible for any melting or softening during transit, and such instances are not eligible for a refund, replacement, or exchange.

(c) Refund Approval

All refund, replacement, exchange, and store credit requests are subject to verification and approval by Nosh Gourmet Foods. Our decision shall be final.

(d) Refund Processing

Approved refunds will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 3–21 business days for the refunded amount to reflect in your account.

Returns

Products may be eligible for return only in the following circumstances:

An incorrect product was delivered.

The product received is substantially damaged or has significantly deteriorated in quality.

Please Note:

Returns will not be accepted for products that have been opened, partially consumed, or fully consumed.

Due to the perishable nature of food products, refunds or exchanges will not be provided for personal taste preferences, texture, flavour, appearance, or other subjective expectations where the product is authentic, safe for consumption, and within its stated shelf life.

All return, refund, replacement, and store credit requests are subject to verification and approval by Nosh Gourmet Foods.