Shipping Policy

How does the delivery process work?

Once you place your order, our team begins carefully picking, packing, and preparing it for dispatch. Once your order has been shipped, you'll receive a tracking link via Email, SMS, or WhatsApp so you can follow your package every step of the way until it arrives at your doorstep.

How do I track my order?

As soon as your order is dispatched, we'll send you a tracking link via Email, SMS, or WhatsApp.

Simply click the link to view real-time updates from our courier partner. If you haven't received your tracking details, please check your spam or junk folder before contacting our support team.

How long will my order take to arrive?

Orders are typically processed and dispatched within 0–2 business days.

Once dispatched, delivery usually takes an additional 3–5 business days, depending on your location.

While most orders are delivered within 5–7 business days, delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or unforeseen circumstances.

How much does shipping cost?

Orders below ₹750 incur a shipping charge of ₹100.

Free shipping is available on all orders of ₹750 or more.

Shipping charges are automatically calculated at checkout.

Where does Nosh Gourmet Foods ship?

We currently deliver across most serviceable locations in India through our trusted courier partners.

If your delivery address falls outside our serviceable area, our team will contact you before processing your order.

What if I receive a damaged or incorrect product?

If you receive a damaged, defective, incorrect, or missing product, please notify us within 24 hours of delivery.

To process your request, you must provide:

Your order number.

Clear photographs of the package and product.

A continuous unboxing video recorded from the moment the sealed package is opened until all contents are clearly visible.

Requests submitted without an unboxing video may not be eligible for a refund, replacement, or exchange. Please refer to our Refund & Cancellation Policy for complete details.

Chocolate Melting Disclaimer

Chocolate and other heat-sensitive products may soften or melt during transit, particularly during warmer weather.

Although we take reasonable precautions while packing these products, Nosh Gourmet Foods cannot guarantee that chocolates will arrive without softening or melting due to weather conditions or transit temperatures.

As outlined in our Refund & Cancellation Policy, melting or softening caused during transit is not eligible for a refund, replacement, or exchange.

Need Help?

If you have any questions regarding your order or delivery, please contact our customer support team. We'll be happy to assist you.